Nine Online Casino Privacy Policy

At Nine Online Casino, we are fully committed to protecting the privacy and personal data of everyone who visits and uses our platform. This Privacy Policy explains how we collect, use, store, and share your information when you access Nine Casino.com or use our Casino App. We encourage you to read this document carefully so you understand your rights and our obligations as your data controller. Our platform is operated by Uno Digital Media B.V., incorporated in Curaçao (Company Number 157147), with registered office at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Willemstad, Curaçao.

Who We Are

Here at Nine Casino, we operate under a licence issued by the Curaçao Gaming Authority (CGA), Licence No OGL/2024/1267/0760. Payment processing services are handled by our authorised paying agents: UDM Processing Services LTD (reg. HE 435747, Nicosia, Cyprus) and Optivion Systems Ltd (reg. HE 471831, Strovolos, Nicosia, Cyprus), both acting on behalf of Uno Digital Media B.V. When you interact with Nine Online Casino — whether through nine casino login, our website, or the nine casino app — you are engaging with us as your data controller.

Information We Collect

We may collect the following categories of personal data when you register, play, or contact us through Nine Online Casino:

• Identity data: full name, date of birth, username, and government-issued identification documents
• Contact data: email address, postal address, and phone number
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device identifiers, login timestamps, and session data
• Usage data: gaming activity, pages visited, features used, and time spent on our platform
• Communications data: messages sent via nine casino live chat, emails to support@Nine Casino.com, and any other correspondence with our team
• Verification data: information submitted during Know Your Customer (KYC) procedures, including proof of identity and proof of address

How We Use Your Information

We use the personal data we collect for specific, lawful purposes. At Nine Casino, we never sell your data to third parties, and we will only share it where necessary and permitted by law. Our primary purposes for processing your data include:

• Creating and managing your account so you can access nine casino login and use our full range of services
• Processing your deposits and withdrawals through our approved payment channels, including Visa, Mastercard, Skrill, and crypto options
• Verifying your identity and age in compliance with our regulatory obligations
• Providing you with information about the nine casino bonus, nine casino promo code offers, and other promotions you have opted into
• Delivering customer support through live chat and email, available 24/7
• Detecting fraud, money laundering, and other illegal activities
• Improving our platform, products, and services based on usage patterns
• Complying with our legal and regulatory obligations under Curaçao law

Legal Basis for Processing

We at Nine Casino process your personal data on the following legal grounds:

• Contractual necessity: processing required to fulfil our agreement with you when you play nine casino online
• Legal obligation: compliance with anti-money laundering (AML) laws, gaming regulations, and CGA licence requirements
• Legitimate interests: fraud prevention, security monitoring, and platform improvement
• Consent: for optional marketing communications, including information about nine casino free spins, nine casino bonus codes, and special promotional events

Cookies and Tracking Technologies

Our Nine Online Casino website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse how you interact with our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may control cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services, including the nine casino app and live chat features.

Data Sharing and Third Parties

We share your personal data only where strictly necessary. At Nine Casino, we may disclose your information to:

• Our payment processing partners (UDM Processing Services LTD and Optivion Systems Ltd) to facilitate transactions
• Game software providers such as Evolution, Pragmatic Play, BGaming, and others, to deliver gaming services
• Regulatory authorities and law enforcement agencies where required by law
• Identity verification and KYC service providers
• IT and cybersecurity service providers supporting our infrastructure

We require all third-party processors to maintain the confidentiality and security of your data and to use it only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and our regulatory obligations. In general, we store financial and identity records for a minimum of five years following account closure to meet AML and licensing requirements. You may request deletion of your data subject to our legal retention obligations.

Your Rights

Depending on your country of residence, you may have the following rights in relation to your personal data held by Nine Online Casino:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete data
• Right to erasure: request deletion of your data where we no longer have a lawful basis to retain it
• Right to restrict processing: ask us to limit how we use your data in certain circumstances
• Right to object: object to processing based on our legitimate interests, including direct marketing
• Right to data portability: receive your data in a structured, machine-readable format
• Right to withdraw consent: withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team via nine casino live chat or by emailing us at support@Nine Casino.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security of Your Data

We at Nine Casino take the security of your personal information seriously. We implement industry-standard technical and organisational measures — including SSL encryption, secure payment protocols, and access controls — to protect your data from unauthorised access, loss, or disclosure. While we work hard to safeguard your information, no system can guarantee absolute security, and we encourage you to use a strong, unique password for your nine casino login and to keep your credentials confidential.

Marketing Communications

With your consent, we may contact you about promotions, the nine casino welcome bonus, nine casino free spins offers, nine casino bonus code free spins campaigns, and other news. You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe link in our emails. Opting out of marketing will not affect transactional communications related to your account.

Responsible Gambling and Data

Our Nine Online Casino platform includes responsible gambling tools such as deposit limits, session limits, and self-exclusion options. Data collected in connection with responsible gambling features is used solely to support player protection and is treated with the highest level of confidentiality.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you through the platform or by email. Continued use of nine casino online following such notification constitutes your acceptance of the revised policy. The English version of this document prevails in all cases.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us. Here at Nine Online Casino, we are available 24/7 through our live chat feature or by email at support@Nine Casino.com. For account closure or data-related requests, please include your registered email address and a description of your enquiry so we can assist you promptly.